“Numerous freezes of the feed … unwatchable”.“Player can crash on multiple occasions … slow and pixellated … poor quality software”.Comments from viewers received by RTÉ included the following: The RTÉ Information Office received eight emails about the Player from October to December 2017 and 39 emails from 1 January to 25 October 2018.Ī number of people were unhappy with the quality of the Player’s streaming function. The state broadcaster received dozens of emails from members of the public containing feedback about its online Player service between October 2017 and October 2018.Ī selection of the complaints sent to RTÉ was released to TheJournal.ie following a Freedom of Information request. RTÉ HAS LAUNCHED a new Player service after receiving numerous complaints from viewers about streaming problems.
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